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Check-in counters open 4 hours before scheduled flight time and close 30 minutes before flight departure. It is important that you arrive at the airport in good time so as to have ample time to undergo all security and pandemic health protocols before the flight.

We strongly advise that you buy your ticket online as well as check-in online to reduce or eliminate physical contact with frontline personnel at the airport.

Download the Arik mobile App, this way you can save your boarding pass to your phone and avoid printing a physical boarding pass. Arik mobile App is free to download on Google Play store and IOS App Store.

All passengers must arrive at the airport properly kitted with their face masks on and throughout the flight.

Hand sanitizers will be provided for passengers’ use before entrance, at the waiting halls/lounges and pre boarding gates.

All Footwear would be disinfected/sanitized by foot mats placed at all entrances of the terminal building.

Passengers would observe physical distancing rule while sitting in the waiting/departure halls. The floors will be clearly marked for this purpose.

Introduction
We take your privacy seriously and are committed to protecting your personal information we collect in the course of our doing business with you. The said data and information is collected and used by Skymaster to provide safe, smooth and efficient services to our customers. We operate in accordance with and comply with all existing privacy laws in the aviation industry.
Read this Policy carefully. By continuing to use our sites and/or our services or otherwise providing us with any information, you signify that you have read, understood and agree to be bound by this Policy as amended from time to time. Please note that this Policy is not a contract and does not create any legal rights or obligations. For the purpose of this Policy, wherever the context so requires "you" or "your" shall mean Customer and the term "we", "us", "our" shall mean , Skymaster.
Scope and interpretation of this Policy
“Customer” means any person who purchase / intends to purchase / inquire about any product(s) and / or service(s) made available by Skymaster through any of Skymaster’s customer interface channels, namely, website, mobile site, mobile app, offline channels including call centers, ticketing and reservations offices, authorized agents, affiliates and code share airlines.
This Policy applies to the information that Skymaster collects about you, which include the following situations:
• On Skymaster-managed websites and mobile websites, namely, skymaster.com Through Skymaster-managed mobile applications, namely, Skymaster Mobile App;
• Offline, namely, Skymaster ticketing offices, Customer Contact Centre, authorized agents or other affiliates.
This Policy does not apply to any site not owned and managed by Skymaster
Information we collect about you
Skymaster collects and maintains your personal information and data when you provide the same while booking or availing services on the online and offline platforms of Skymaster and its affiliates. We collect information from you when you make travel arrangements, contact us, complete a survey, register for the Flying Returns program, participate in a promotion, or otherwise interact with us. The type of information we collect about you depends on your particular interaction with us. The mandatory information we directly collect are as follows:
Name, Contact information, namely, address, phone number and e-mail address, Gender, date of birth, Passport information and Payment information as applied
How we use your information
We primarily use the information collected from you, to;
• carry out our business operations and provide our services to you;
• fulfil necessary compliances under applicable law
• facilitate your specific requests and preferences
• gather feedback from you to improve our services
• build continued relationship with you and to provide you value added offers and
other allied options to avail our services
Disclosure of your information to other parties
,Skymaster may disclose your information to the following persons/entities:
• ,Skymaster’s overseas offices and agents;
• ,Skymaster’s affiliates including airline partners, code share flights and ground
handling staff;
• Any governmental, regulatory and/or law enforcement authorities as directed
by or required under applicable law, court order, subpoena or other legal process;
• to conduct our operations and business and to provide you the services;
• to comply with any applicable law, order, rule, regulation, direction or request of
any governmental, regulatory or law enforcement authority in any jurisdiction;
• to enforce or protect our rights or properties or any or all of our affiliates,
associates, employees, directors or officers or when we have reason to believe
that disclosing your information) is necessary to identify, contact or bring legal
action against someone who may be causing interference with our rights or
properties, whether intentionally or otherwise, or when anyone else could be
harmed by such activities or such other purposes for which you have given your specific request or consent.


Your control over your information
Skymaster may, upon your written request to us, allow you to view, change or update your stored personal information. Where permitted by law. Skymaster reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances. Skymaster reserves the right to deny you access to your personal information and may provide an explanation as required by applicable laws. Exceptional circumstances include where:
• An investigating authority or government institution objects to ,Skymaster
complying with a customer’s request,
• The information may, in the exercise of ,Skymaster’s reasonable discretion and/or assessment, affect the life or security of an individual.
• Data is collected in connection with an investigation of a breach of contract,
suspicion of fraudulent activities or contravention of law.
Protecting information collected
1 ,Skymaster maintains necessary safeguards to protect the customer information and do not engage in the business of buying or selling the customer data to any third party. Skymaster treats the information of its customers as proprietary and confidential and exercise same degree of care to protect the confidentiality of such information as it would exercise to protect its own confidential information, but in no case less than a reasonable degree of care.
2. ,Skymaster do not use the personal information of its customers for racial or ethnic purpose, political opinions, religious or philosophical beliefs or trade union
memberships, processing of genetic or biometric data for the purpose of uniquely
identifying a natural person. However, this prohibition do not apply where any
particular customer has given his or her consent for one or more such purposes or
where the processing of the customer information is necessary for purposes of carrying out legal obligations of Skymaster, or where the personal data of any customer is manifestly public data.
Disclaimer
1. In no event will ,Skymaster be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of any information voluntarily provided by the customer for availing ,Skymaster services.
2. ,Skymaster also accepts no liability for violation of data protection rights of any customer if the information provided by such customer is handled, used, stored or disclosed by, Skymaster in accordance with this Policy or as mandated by applicable law.
Thank you for taking out the time to read this Policy.

Safety Policy The entire management of Skymaster are in support of the corporate value of Safety, we acknowledged, support and endorse safety policy throughout Skymaster group as evidenced in our everyday operations. In this way, we demonstrate our commitment to the maintenance and continual improvement of the levels of safety, and the development of a Safety Culture Within the entire group: • We will ensure compliance with all regulations, standard, and best business practice applicable to each business area; • We will ensure, through Safety Communication activities, that all group Staff and feedback and communication on safety related issues is provided; • We will ensure that all necessary human and financial resources are provided to ensure that this policy is fully implemented; • We will ensure that all element of the regulatory safety Management System are implemented within the airline; • We will ensure hazard and risks are identified and managed appropriately. • We will actively encouraged all aspects of safety reporting, within non-punitive reporting culture, where acceptable standards of behavior are established and promulgated; • We will conduct analysis and investigation of all safety related reports and events, to ensure that effective corrective and preventive actions and implemented; • We will ensure that the result of analysis, investigation, and safety oversight activities are distributive to maximize the safety benefits from their outcome; • We will ensure that all management and staff are aware of their responsibilities with respect to safety performance; • We will ensure that the departmental safety performance indicators and safety performance targets are linked to this policy; • We will review this policy periodically to ensure its continued relevance and effectives; • We will, through the safety Training Program, provide all staff with safety training, appropriates to their role; and • We will ensure compliance with local regulations, and implementation of industry best practice in the areas of health, Safety& environment and fire protection & prevention. Compliances with this policy is mandatory for all Skymaster staff, contractors and subcontractors